AskNicely
4.6
961
AskNicely is a customer experience management platform that allows businesses to collect feedback from customers through personalized surveys on various channels. The platform also automates the process of turning feedback into positive reviews and referrals, as well as providing coaching and recognition tools for managers to improve customer experience. Additionally, AskNicely provides business insights to help businesses understand performance gaps and prioritize areas for improvement.
Strengths
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Ease of use
Intuitive interface and simple setup process
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Customization
Flexible survey templates and branding options
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Real-time feedback
Instant notifications and reporting for quick action
Weaknesses
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Limited integrations
Fewer options for connecting with other tools
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Pricing
Higher cost compared to some competitors
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Limited survey types
No support for more complex surveys or question types
Opportunities
- Potential to add more connections with popular tools
- Opportunity to enhance survey capabilities and reporting
- Potential to expand beyond current customer base
Threats
- Growing number of similar survey tools in the market
- Shifts in customer preferences or priorities
- Potential impact on customer budgets and spending
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AskNicely Plan
AskNicely offers three pricing plans starting at $49/month, with additional features such as NPS surveys, integrations, and reporting.
PLATFORM
Contact Us
Per Year
Everything you need for a world-class customer experience program
Unlimited email & web surveys
Desktop, smart TV & mobile dashboards
Coaching insights
Employee experience insights
User roles & role based permissions
Automated workflows
Enhanced security & data encription
Case management & escalations
Real-time notifications
Text Analytics
Dynamic survey experience
Client communications via Email or SMS
Branded email Domain
Dedicated Customer Success Manager
US based technical support team (Chat, Email or Zoom)
Unlimited JSON API access
Access to AskNicely customer experience Master Classes
30 Native integrations including: HubSpot, Intercom, ZenDesk, Qualtics, Zapier, ZohoDesk, Slack, Shopify, Vonigo, MixPanel, BigCommerce, Freshdesk, Results.com, PropertySuite
ADD ONS
Contact Us
Per Year
Enterprise-class features for large companies.
Additional Users
SMS surveys
Salesforce integration
Microsoft Dynamics 365
Regional data hosting: USA / Canada / Australia / Europe
Dedicated customer experience consultant services
White label survey experience
Single Sign-On (SSO)
Custom SLA
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
