Ameyo | Workflos AppStore

Ameyo

4.2

459

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Ameyo is a market leader in Omnichannel Customer Experience and Contact Center Technology, offering cloud and on-premise solutions. They help brands of all sizes improve customer experience by providing a platform that ensures consistent customer journeys across all touchpoints, channels, and interactions. Ameyo is trusted by over 1,600 customers in 60 countries.

Website

http://exotel.in/

Developer

Exotel Techcom Pvt. Ltd

Suitable for enterprise

Startups、SMEs、Agencies、Enterprises

HQ Location

Bangalore, Karnataka

Year Founded

2011

Number of Employees

459

Twitter

@Exotel

Strengths

Omnichannel support

Supports multiple channels of communication
Customizable workflows

Allows for tailored workflows to fit specific business needs
Scalability

Can easily scale to accommodate growing businesses

Weaknesses

Complexity

May be difficult to navigate for some users
Cost

May be expensive for smaller businesses
Integration

May require additional integration for certain features

Opportunities

Can expand into new markets and industries
Can form partnerships with other SaaS providers
Can add new features to stay competitive

Threats

May face competition from other SaaS providers
May be impacted by economic downturns
May face security threats and breaches

Ask anything of Ameyo with Workflos AI Assistant

http://exotel.in/

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Review Distribution

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High - rated users

Ameyo has many interesting features such as one-click download of calls and recordings, easy filtering of call recordings, and live monitoring with supervisor intervention and call transfer.Changing agent availability in bulk is not possible, scheduling reports have limitations, screen recording feature is not available, and it may be costly for small organizations.
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Low - rated users

Ameyo has useful features such as inbuilt dashboard and separate reports for data analytics.Accuracy of dashboards and reports is concerning, and the toolbar lacks self-monitoring features, requiring users to keep separate tabs for break monitoring.