Webex Connect (formerly imiconnect)
4.2
23
Webex Connect is a CPaaS that automates multi-channel customer interactions and allows businesses to communicate with customers on various channels. It offers a visual drag-and-drop builder and low-code tool-set to accelerate digital transformation projects.
Strengths
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Integration
Seamless integration with other Cisco products
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Scalability
Can handle large volumes of messages and users
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Customization
Flexible APIs and SDKs for customization
Weaknesses
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Pricing
Can be expensive for small businesses
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Limited Features
Lacks some advanced features compared to competitors
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User Interface
User interface can be confusing for some users
Opportunities
- Increased demand for remote work solutions
- Growing need for collaboration tools in the workplace
- Mobile messaging market is expanding
Threats
- Intense competition from other messaging platforms
- Security concerns around messaging apps
- Increased regulation of messaging apps
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Webex Connect (formerly imiconnect) Plan
Webex Connect offers a flexible pricing model based on the number of users and features, starting at $2.50 per user per month.
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