WATI
4.5
182

Not Claimed

WATI is an end-to-end WhatsApp API solution designed for small and medium-sized businesses. It offers powerful chatbots, APIs, integrations, and customer intelligence capabilities to help SMBs sell, market, and support their customers more efficiently. WATI is a solution that helps businesses achieve higher engagement and ROI by providing alternative tactics to traditional channels like email and SMS. With over 6000+ Brands across 78 Countries using WATI, customers have achieved impressive results, including generating USD 35 Million in Sales, increasing customer acquisition by 72%, improving Customer Satisfaction Rate by 87%, and reducing customer support costs by USD 10,000.
Developer
Clare.AI
Category
Development
HQ Location
Hong Kong, Tsuen Wan
Year Founded
2016
Number of Employees
1
Strengths
  • Automation

    Automates customer support tasks

  • Multi-channel support

    Supports multiple messaging channels

  • Analytics

    Provides detailed analytics and reports

Weaknesses
  • Pricing

    Pricing can be expensive for small businesses

  • Limited integrations

    Integrations with other tools are limited

  • Learning curve

    May require some time to learn and set up

Opportunities
  • Customer support automation is a growing market
  • Continuously adding new features and integrations
  • Allows for customization and branding
Threats
  • Facing competition from other customer support automation tools
  • Technology is constantly evolving, may need to keep up with new trends
  • May face challenges with data privacy and security regulations

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https://www.clare.ai
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WATI Plan

WATI offers a tiered pricing model based on the number of users and features, starting at $30/month for basic features.
Annual $ 480 Per Year
5 Agents 1,000 Free Conversations per month Shared Team Inbox No Code Chatbot Builder Contact Management Broadcast Management APIs & Webhooks
Monthly $ 49 Per Month
5 Agents 1,000 Free Conversations per month Shared Team Inbox No Code Chatbot Builder Contact Management Broadcast Management API & Webhooks
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