WATI
4.5
182
WATI is an end-to-end WhatsApp API solution designed for small and medium-sized businesses. It offers powerful chatbots, APIs, integrations, and customer intelligence capabilities to help SMBs sell, market, and support their customers more efficiently. WATI is a solution that helps businesses achieve higher engagement and ROI by providing alternative tactics to traditional channels like email and SMS. With over 6000+ Brands across 78 Countries using WATI, customers have achieved impressive results, including generating USD 35 Million in Sales, increasing customer acquisition by 72%, improving Customer Satisfaction Rate by 87%, and reducing customer support costs by USD 10,000.
Strengths
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Automation
Automates customer support tasks
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Multi-channel support
Supports multiple messaging channels
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Analytics
Provides detailed analytics and reports
Weaknesses
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Pricing
Pricing can be expensive for small businesses
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Limited integrations
Integrations with other tools are limited
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Learning curve
May require some time to learn and set up
Opportunities
- Customer support automation is a growing market
- Continuously adding new features and integrations
- Allows for customization and branding
Threats
- Facing competition from other customer support automation tools
- Technology is constantly evolving, may need to keep up with new trends
- May face challenges with data privacy and security regulations
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WATI Plan
WATI offers a tiered pricing model based on the number of users and features, starting at $30/month for basic features.
Annual
480
Per Year
5 Agents
1,000 Free Conversations per month
Shared Team Inbox
No Code Chatbot Builder
Contact Management
Broadcast Management
APIs & Webhooks
Monthly
49
Per Month
5 Agents
1,000 Free Conversations per month
Shared Team Inbox
No Code Chatbot Builder
Contact Management
Broadcast Management
API & Webhooks