Usersnap
4.5
107
Usersnap is a feedback platform for SaaS companies that collects actionable user feedback and shares it with stakeholders. It offers versatile feedback collectors for customer feedback, quality assurance/testing, user acceptance testing, feature requests, and user requests for customer success teams. Essential features include screen recordings, in-browser screenshots, visual bug tracking, JavaScript error recording, collaboration and communication, integration with 2,000 solutions, and the ability to reply to customers on each feedback request. Usersnap is used by thousands of customers, including Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart.
Strengths
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User Feedback
Allows users to provide feedback on websites and applications
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Visual Bug Tracking
Enables users to capture screenshots and annotate them to highlight issues
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Collaboration
Facilitates collaboration between developers, designers, and project managers
Weaknesses
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Pricing
Pricing may be too high for some small businesses
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Limited Integrations
Integrations with other tools may be limited
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Complexity
May be too complex for some users to use effectively
Opportunities
- Opportunity to expand into new markets and industries
- Opportunity to add new features and functionality to stay competitive
- Opportunity to form partnerships with other companies to increase reach
Threats
- Competition from other user feedback and bug tracking tools
- Potential impact of economic downturn on customer spending
- Potential security breaches or data leaks that could damage reputation
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Usersnap Plan
Usersnap offers three pricing plans starting at $19/month, with increasing features such as integrations and team collaboration.
Startup plan
69
month (1 time billing for entire year)
Collect feedback on your software or website. Integrate Usersnap with 2,000 other solutions. This is based on an annual plan. (Monthly: $79).
Company plan
129
month (1 time billing for entire year)
Collect feedback on your software or website. Get the full-featured standard package, and the option to add team members and projects as you see fit. This is based on an annual plan. (Monthly: $149).
Premium Plan
249
month (1 time billing for entire year)
Collect feedback on your software or website. Get the full-featured standard package, and the option to add team members and projects as you see fit. This is based on an annual plan.
Enterprise Plan
Get in touch!
https://usersnap.com/lets-schedule-a-demo
We'd love to know how Usersnap could help you achieve your goals.
Schedule a consultation right away.
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