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Easy to use
Intuitive interface and simple setup process
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Versatile feedback options
Allows for feedback collection through various channels such as websites, emails, and social media
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Collaboration features
Enables team members to work together on feedback and track progress
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Limited customization
Limited options for customizing feedback forms and branding
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No mobile app
Lacks a dedicated mobile app for on-the-go feedback collection
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No integrations with project management tools
Does not integrate with popular project management tools like Trello or Asana
- Could develop a mobile app to expand feedback collection options
- Could integrate with more project management and collaboration tools to increase usability
- Could offer more options for customizing feedback forms and branding to appeal to a wider range of users
- Faces competition from established feedback tools like SurveyMonkey and Typeform
- A potential economic downturn could lead to decreased demand for feedback tools
- Security breaches or data leaks could damage the reputation of the product and decrease trust among users
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Review Distribution
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👍
High - rated users
Userback works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.
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🤔
Average - rated users
The screen annotation and screen recording features.Github integration works one way. We need it to go back and forth.
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👎
Low - rated users
Userback's features provide a ton of value to our business. It makes collecting feedback super simple. In addition, because we are a SaaS we can implement multiple instances for each of our customers.There is nothing that I dislike about Userback.
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