SentiOne
4.6
70
SentiOne is an AI Customer Service Automation Platform that monitors the internet globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.
Strengths
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Real-time monitoring
Provides real-time monitoring of social media and online mentions.
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Multilingual support
Supports multiple languages for sentiment analysis.
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Customizable reports
Allows for customizable reports and dashboards.
Weaknesses
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Limited integrations
Integrations with other tools and platforms are limited.
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Limited social media platforms
Does not support all social media platforms.
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Limited sentiment analysis accuracy
Sentiment analysis accuracy can be limited for certain languages and dialects.
Opportunities
- Opportunity to expand to new markets and languages.
- Opportunity to form partnerships with other tools and platforms for better integration.
- Opportunity to improve sentiment analysis accuracy for all languages and dialects.
Threats
- Competition from other social media monitoring and sentiment analysis tools.
- Changes in social media platforms and usage patterns could impact the effectiveness of the tool.
- Changes in data privacy regulations could impact the collection and use of social media data.
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SentiOne Plan
SentiOne offers three pricing plans starting at $290/month, with features such as sentiment analysis, social listening, and reporting.
TEAM
299
per month
IN-DEPTH ANALYSIS
SENTIMENT ANALYSIS
REAL-TIME RESULTS
UNLIMITED KEYWORDS
UNLIMITED MENTIONS
5 USERS
GENDER ANALYSIS
INSTANT HISTORICAL DATA FROM 12 MONTHS
EMAIL AND PUSH ALERTS
5 MONITORED PROJECTS
ENTERPRISE
Individual price
Fully customizable solution for online brand management.
REAL-TIME DATA
UNLIMITED KEYWORDS
UNLIMITED MENTIONS
UNLIMITED USERS
GENDER ANALYSIS
EMAIL AND PUSH ALERTS
INSTANT HISTORICAL DATA FROM 36 MONTHS
INSTANT RESPONSE
5+ PROJECTS
REPORTS
SOCIAL REACH
INFLUENCER SEARCH
ONLINE REPUTATION MANAGEMENT