Sendlane
4.4
87
Sendlane is a unified email and SMS marketing solution that helps eCommerce brands consolidate their tech stack and use customer insights to increase revenue, retention, and customer experiences. It offers features such as email marketing, marketing automation, SMS marketing, multivariate testing, tracking, segmentation, real-time analytics, intelligent pop-ups, and deep-data integration. A free 14-day trial is available with no credit card required.
Strengths
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Automation
Automated email campaigns and workflows
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Integrations
Integrates with popular e-commerce platforms
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Analytics
In-depth analytics and reporting
Weaknesses
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Pricing
Pricing can be expensive for small businesses
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Limited Features
Some features are only available on higher pricing plans
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Learning Curve
Can take time to learn and navigate the platform
Opportunities
- Growing demand for email marketing automation
- Potential for new features and integrations to be added
- Opportunities for partnerships with other e-commerce platforms
Threats
- Competing with established email marketing automation platforms
- Increased scrutiny on data privacy and security
- Potential decrease in demand due to economic downturns
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Review Distribution
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👍
High - rated users
Sendlane's customer service is always available and very helpful. Deliverability is excellent.Recently updated pricing, which is not as good as it once was.
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🤔
Average - rated users
Sendlane has good web design and an effective sales pitch.Missing key features and misleading pricing.
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👎
Low - rated users
Sendlane has good web design and an effective sales pitch.Missing key features, misleading pricing, and abysmal customer service.
Media
Sendlane Plan
Sendlane offers three pricing plans starting at $99/month with increasing features such as automation, integrations, and support.
14-Day Free Trial
FREE
Up to 100 contacts
Give our Growth plan a spin for free! Start with a 14-day trial no credit card required.
Access to all features
Access to 24/7/365 - Live Chat and Email
Growth
99
Up to 5,000 contacts
Access to all features & Professional support tier
Access to all features
Access to 24/7/365 - Live Chat and Email
Assisted onboarding support
Professional Plus
249
10,000 - 150,000 contacts
Pricing varies based on contact list size. Access to all features & Professional Plus support tier.
Unlimited Sending Credits
CPM Overage: Unlimited
Access to 24/7/365 - Live Chat and Email
White glove, custom onboarding
Dedicated Customer Success Manager
Program reviews 1x a month
Proactive deliverability monitoring
Enterprise Plus
4
500,000 - 10,000,000 + contacts
Pricing varies based on contact list size. Access to all features & Enterprise Plus support tier.
25,000,000 Sending Credits
CPM Overage: $0.20
White glove, custom onboarding
Dedicated Customer Success Manager
Access to 24/7/365 - Live Chat and Email
Program reviews 1x a week
Quarterly business reviews 4x/year
Dedicated Slack channel
Direct line to in-house deliverability resources 4x/year for optimization & strategy efforts
Dedicated IPs
SSO Free Forever
Manage Google Analytics, Intuit Mailchimp, ActiveCampaign for Marketing, HubSpot Marketing Hub, Hootsuite, Sendinblue, Birdeye, Semrush, OptiSigns, Cvent with SSO
