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Ease of use
Intuitive interface and simple setup process
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Multi-channel support
Ability to handle SMS, MMS, and social media messages in addition to traditional channels
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Automation features
Automated responses, message scheduling, and message templates save time and increase efficiency
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Limited integrations
Currently only integrates with a few CRMs and marketing automation platforms
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Pricing
Pricing may be too high for small businesses or those with low message volumes
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Reporting
Reporting features are basic and may not provide enough detail for some users
- Opportunity to expand into international markets or new industries
- Opportunity to add more integrations with popular CRMs and marketing automation platforms
- Opportunity to add more detailed reporting features to better serve enterprise-level customers
- Competition from other messaging platforms and communication tools
- Potential changes in regulations around SMS and MMS messaging could impact the platform's functionality
- Security breaches or data leaks could damage the platform's reputation and user trust
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Review Distribution
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👍
High - rated users
The ability to text from or receive texts from our business number is priceless. Most of our customers are on the go and love to get texts rather than read an email. Being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them.The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around.
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🤔
Average - rated users
I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting.I didn't like the wording limitation I had.
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👎
Low - rated users
MessageDesk is easy to use, intuitive, and helpful for keeping our messaging, orders, and business running!.Just a bit more organization on the contact card - like having custom fields at the top or one or two custom fields in the central name/phone/email part.
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