K2C Listening
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K2C Email is a suite of customer service tools that includes Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media, and Workflow.
Strengths
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Real-time monitoring
Ability to monitor social media and online conversations in real-time
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Sentiment analysis
Ability to analyze the sentiment of conversations and identify positive/negative feedback
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Customizable dashboards
Ability to create customized dashboards to track specific metrics and KPIs
Weaknesses
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Limited language support
May not support all languages, limiting its usefulness for global companies
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Limited integrations
May not integrate with all the tools and platforms a company uses, requiring manual data entry
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Limited reporting options
May not offer advanced reporting options, limiting the ability to analyze data in-depth
Opportunities
- Opportunity to expand language support and target new markets
- Opportunity to integrate with more tools and platforms to streamline data entry
- Opportunity to add more advanced reporting features to provide deeper insights
Threats
- Competition from other social media monitoring tools that offer similar features
- Changes in social media platforms and algorithms may impact the effectiveness of the tool
- Increasing data privacy regulations may impact the ability to collect and analyze data
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K2C Listening Plan
K2C Listening offers three pricing plans, starting at $29/month, with increasing features such as sentiment analysis and custom reporting.
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