inSided Online Community Platform

4.3

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inSided is a Customer Success Community Platform designed to improve customer success and retention for SaaS companies. It combines an online community with a self-service knowledge base to increase engagement and free up time for high-value contributions from Customer Success teams.

Website

http://www.gainsight.com

Developer

Gainsight Inc.

Category

Marketing

HQ Location

San Francisco, CA

Year Founded

2009

Number of Employees

1,287

Twitter

@GainsightHQ

Strengths

Engagement

Provides a platform for customers to engage with each other and the brand
Customization

Allows for customization of the community to fit the brand's look and feel
Analytics

Provides detailed analytics on community engagement and user behavior

Weaknesses

Cost

May be expensive for smaller businesses or those on a tight budget
Integration

May require additional integration with existing systems and processes
Moderation

May require additional moderation and management resources to ensure a positive community experience

Opportunities

Can help build brand loyalty and advocacy through community engagement
Provides valuable customer insights and feedback through community interactions
Can be used as a marketing tool to promote products and services within the community

Threats

May face competition from other community platforms or social media channels
May face challenges in getting users to adopt and engage with the community
May face negative feedback or criticism within the community, which could harm the brand's reputation

Ask anything of inSided Online Community Platform with Workflos AI Assistant

http://www.gainsight.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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