Ignite's ResponseTek platform is a SaaS solution for enterprise Customer Experience Management that includes three solutions: Voice of the Customer, Voice of the Employee and Listening Lab. It collects and aggregates customer experience, demographic, journey and behavior data to monitor and improve customer experience in real-time. It provides real-time analytics and insights to help make data-driven decisions across the entire organization, allowing optimization of experiences, services and processes across the entire customer journey. It enables two-way exchange with customers that saves and retains at-risk customers in real-time and empowers employees to deliver exceptional customer experiences. It supports business strategies by developing long-term, meaningful relationships with customers.