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All-in-one platform
Offers a comprehensive suite of tools for event management, membership management, and CRM
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Customizable branding
Allows users to fully customize the branding of their event pages and registration forms
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Robust reporting
Provides detailed reports on event attendance, revenue, and engagement metrics
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Limited integrations
Does not offer as many integrations with other software as some competitors
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Steep learning curve
Can be difficult for new users to navigate and set up
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Limited mobile app functionality
The mobile app does not offer all of the features available on the desktop version
- Could expand into new geographic markets or industries to increase customer base
- Could add more integrations with popular software to appeal to a wider range of users
- Could develop more advanced features, such as AI-powered matchmaking or virtual event capabilities
- Faces competition from established players in the event management and CRM software markets
- Could be negatively impacted by economic downturns that reduce demand for event and membership management software
- Could face backlash if there are data privacy concerns or breaches related to the platform
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High - rated users
Integration with Membership, CRM, Events, Marketing and Finance altogether, and it could be the only platform to support the organization's operations. Value for money and great customer success team to answer any kind of questions to accommodate our business needs.It can beef up a little bit of the campaign module to have more targeting and re-targeting functions to leverage the all-rounded marketing efforts.
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Low - rated users
Given that none of the core features service our organisation's needs, we cannot speak to this.From the implementation widget to the lack of membership-gating for content, there is a lot to not like about this product. The low send volumes for email newsletters, coupled with the high cost and poor email builder (white-labeled SendGrid) are extremely annoying. The email costs alone make this more expensive than either MailChimp or Squarespace's native mailer feature. If you have the budget, you should stretch to Hubspot, which integrates seamlessly with Eventbrite. We are limited by the number of custom fields we can add to entries/applications. The end user experience is cumbersome and somewhat meaningless. It's essentially just a payment portal with an events widget and a mailer - neither of which work particularly well, or are any better than the free options.