Glassbox
4.7
425
Glassbox is a digital experience analytics platform that helps organizations improve customer experience and product enhancements through AI-driven visualization and analytics tools. It works in real-time across mobile apps and websites and is used by teams from IT, product management, marketing, and compliance. Glassbox is cloud-based and has offices in London, New York, and Tel Aviv with over 250 employees worldwide.
Strengths
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Real-time insights
Provides real-time insights into customer behavior
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Easy integration
Easy integration with existing systems
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Comprehensive data collection
Comprehensive data collection across all channels
Weaknesses
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Limited customization
Limited customization options
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High cost
Relatively high cost compared to competitors
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Complexity
Can be complex to set up and use
Opportunities
- Growing demand for customer experience analytics
- Opportunity to expand into new markets
- Opportunity to form partnerships with other SaaS providers
Threats
- Intense competition from other customer experience analytics providers
- Increasingly strict data privacy regulations could impact data collection and usage
- Economic downturn could lead to decreased demand for customer experience analytics
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Glassbox Plan
Glassbox offers a tiered pricing model based on the number of sessions recorded, with additional features available in higher versions.
SSO Free Forever
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