Condens
4.7
42
Condens is a SaaS tool for storing, analyzing, and sharing user research data. It focuses on ease of use and fast onboarding, with advantages including faster insights, collaboration on qualitative data analysis, easy online sharing of research findings, and building a UX research repository. Key features include automatic transcription, video clips and highlight reels, AI-assisted tagging, organizing evidence with affinity clusters, building and managing participant panels, and a dedicated stakeholder repository for colleagues to find past research.
Strengths
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Efficient
Condens is highly efficient in managing customer feedback and support tickets.
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Integrations
Condens integrates with various tools like Jira, Trello, and Slack for better collaboration.
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Analytics
Condens provides detailed analytics and reports on customer feedback and team performance.
Weaknesses
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Pricing
Condens can be expensive for small businesses and startups.
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Limited Features
Condens lacks some advanced features like sentiment analysis and chatbots.
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Learning Curve
Condens can have a steep learning curve for new users.
Opportunities
- Condens can expand its services to other languages and regions for a wider customer base.
- Condens can form partnerships with other SaaS companies to offer a more comprehensive solution.
- Condens can offer more customization options for its users to tailor the platform to their specific needs.
Threats
- Condens faces competition from other customer feedback and support ticket management tools.
- An economic downturn can lead to a decrease in demand for Condens' services.
- Data privacy concerns can lead to a decrease in customer trust and adoption of Condens.
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https://www.condens.io/
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Condens Plan
Condens offers a tiered pricing model based on the number of users and features, starting at $29/month for up to 5 users.
Individual
33
1 user Per Month
Best for researchers working independently
Unlimited projects & file uploads
15h of transcription/month included
Unlimited sharing in read-only mode
Zoom integration
Company
135
5 user Per Month
Democratize research and empower stakeholders
Unlimited projects & file uploads
50h of transcription/month included
Unlimited sharing in read-only mode
Read-only Stakeholder Repository
5 users and more
All integrations (Zoom, Microsoft, Slack, Zapier and more)