Condens
4.7
42

Not Claimed

Condens is a SaaS tool for storing, analyzing, and sharing user research data. It focuses on ease of use and fast onboarding, with advantages including faster insights, collaboration on qualitative data analysis, easy online sharing of research findings, and building a UX research repository. Key features include automatic transcription, video clips and highlight reels, AI-assisted tagging, organizing evidence with affinity clusters, building and managing participant panels, and a dedicated stakeholder repository for colleagues to find past research.
Developer
Condens Insights GmbH
Category
Development
HQ Location
Munchen, Bayern
Year Founded
2018
Number of Employees
8
Strengths
  • Efficient

    Condens is highly efficient in managing customer feedback and support tickets.

  • Integrations

    Condens integrates with various tools like Jira, Trello, and Slack for better collaboration.

  • Analytics

    Condens provides detailed analytics and reports on customer feedback and team performance.

Weaknesses
  • Pricing

    Condens can be expensive for small businesses and startups.

  • Limited Features

    Condens lacks some advanced features like sentiment analysis and chatbots.

  • Learning Curve

    Condens can have a steep learning curve for new users.

Opportunities
  • Condens can expand its services to other languages and regions for a wider customer base.
  • Condens can form partnerships with other SaaS companies to offer a more comprehensive solution.
  • Condens can offer more customization options for its users to tailor the platform to their specific needs.
Threats
  • Condens faces competition from other customer feedback and support ticket management tools.
  • An economic downturn can lead to a decrease in demand for Condens' services.
  • Data privacy concerns can lead to a decrease in customer trust and adoption of Condens.

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https://www.condens.io/
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Condens Plan

Condens offers a tiered pricing model based on the number of users and features, starting at $29/month for up to 5 users.
Individual $ 33 1 user Per Month
Best for researchers working independently Unlimited projects & file uploads 15h of transcription/month included Unlimited sharing in read-only mode Zoom integration
Company $ 135 5 user Per Month
Democratize research and empower stakeholders Unlimited projects & file uploads 50h of transcription/month included Unlimited sharing in read-only mode Read-only Stakeholder Repository 5 users and more All integrations (Zoom, Microsoft, Slack, Zapier and more)
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