Beta
Stonly
4.8
58

Not Claimed

Stonly offers interactive guides to help customers with activation, issue resolution, and success. It can be used for self-serve support, product adoption, support agent performance, and team training and knowledge management. It includes features such as troubleshooting and setup guides, customer knowledge bases, in-app help, hotspots, tooltips, interactive product tours, scripted guides, decision trees, and knowledge bases.
Website
https://stonly.com/
Developer
Stonly
Category
Content Management
HQ Location
Paris
Year Founded
2018
Number of Employees
76
Twitter
@stonly
Strengths
  • Easy to use

    Intuitive interface and simple setup process

  • Customizable branding

    Ability to add your own branding and colors to the knowledge base

  • Analytics

    Detailed analytics and reporting on user behavior and content performance

Weaknesses
  • Limited integrations

    Currently only integrates with a few third-party tools

  • No live chat support

    Only offers email support, no live chat or phone support

  • Limited customization options

    Limited options for customizing the layout and design of the knowledge base

Opportunities
  • Potential to expand integrations with more third-party tools
  • Opportunity to add more options for customizing the layout and design of the knowledge base
  • Opportunity to add live chat support for customers
Threats
  • Competition from other knowledge base software providers
  • Customer needs and preferences may change over time
  • Potential security breaches or data leaks could harm the company's reputation

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Stonly Plan

Stonly offers a free version with limited features and a paid version starting at $49/month with additional features.
Starter $ 124 Per Month
Interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management. 30 Interactive guides w/ unlimited steps Stonly widget - embed and launch guides inside your app or website One custom knowledge base Color customization & branding Analytics & reporting Integration with Zendesk, Freshdesk, Front
Business $ 249 Per Month
Scale self-serve support, product tours and feature adoption, and interactive knowledge management. Interactive guides w/ unlimited steps Stonly widget - embed and launch guides inside your app or website Targeting in app using your user data Custom design and CSS Multiple languages Three knowledge bases Integration with Zendesk, Freshdesk, Front Integration with Segment Full guide and path analytics SEO optimization Team management & permissions
Basic $ Free Trial
Get started with interactive guides for support, training, and more. Interactive step-by-step guides Embed guides on any website
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