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Kapture
4
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Kapture is a knowledge management platform with advanced content management, search engine, security, and analytics. It offers features such as user management, role-based access, content authoring, customized content schema, workflows, automatic language translation, content search, auto suggestions, recommended content, filter by facets, real-time content indexing, natural language search, and dictionary tuning.
Website
https://kapturekm.com/
Developer
UnfoldLabs Inc.
Category
Content Management
Strengths
  • Ease of use

    Simple and intuitive interface

  • Customization

    Flexible and customizable to fit specific business needs

  • Mobile app

    Comes with a mobile app for on-the-go access

Weaknesses
  • Limited integrations

    Does not integrate with as many third-party apps as some competitors

  • Pricing

    Pricing may be too high for small businesses

  • Reporting

    Reporting features could be more robust

Opportunities
  • Opportunity to expand integrations and features
  • Opportunity to gain market share in the CRM industry
  • Opportunity to expand into international markets
Threats
  • Intense competition from established CRM providers
  • Potential impact of economic downturn on sales
  • Potential security breaches and data privacy concerns

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https://kapturekm.com/
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Review Distribution

  • 👍
    High - rated users

    Kapture CRM helps manage and organize ticket flow with self-service portal and omnichannel presence resulting in zero ticket backlogs and higher customer satisfaction.No negative experiences reported with Kapture team.

  • 🤔
    Average - rated users

    Kapture offers rich features covering the entire after-sales service life cycle processes, is mobile-friendly, SaaS-based for small, mid, and large enterprises, customizable, and scalable to 2X users in a month.Lead time to develop or customize solutions is too long, developer talent drain, reliability of features, reducing support levels, and rugged structure rather than configurable solutions.

  • 👎
    Low - rated users

    Kapture is an innovative and powerful API-driven platform with advanced analytics, content management, search engine, and security. It provides a simple and accessible content creation experience with a seamless web-based editor and dynamic workflows. It offers lifecycle management, adjustable content structure, user groups, tags/categories, dynamic workflows, role-based content security, and task notifications by email and SMS. Kapture is easily customizable with any development environment and has a simple integration with other 3rd party applications.No negative experiences reported with Kapture.

Media

Kapture 5f0a66e1-d477-4db2-8f5d-b18f5ae44213.jpeg Kapture d206b23c-2a4b-4bed-b378-e4d24ca3d34c.jpeg Kapture 301d094c-b0ee-4e5b-b759-049b6fe70631.jpeg Kapture 1b737d81-5efb-49bd-98d6-9d2868ca0cee.png

Kapture Plan

Kapture offers three pricing plans starting at $25/month with increasing features such as unlimited users, integrations, and storage.
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