Extend is a SaaS platform that offers modern, AI-powered product and shipping protection to help brands boost their profit margins and build post-purchase customer relationships. It provides easy and approachable customer-first experience, handles everything from offer merchandising and optimization to claims adjudication, and resolves customers' claims fast with automated claim intake processing. Extend's product protection resolves product issues and accidents with easy replacements and repairs, drives revenue across multiple sales channels, and keeps customers in the brand's ecosystem. Its shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit, and reduces the operational overhead for merchants. Merchants can sell proprietary protection plans at online checkout or in-store, and customers can file claims with Extend's chatbot, Kaley, or customer support. Extend fulfills the claims with a replacement product or repair leveraging its service network or the merchant's repair team.