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Inventory Management
Efficiently manage inventory across multiple channels
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Order Management
Streamline order processing and fulfillment
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CRM
Integrated customer relationship management tools
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Pricing
Relatively expensive compared to other options
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Ease of Use
Steep learning curve for new users
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Customization
Limited customization options
- Opportunity to expand into new markets and channels
- Potential to integrate with other software and tools
- Opportunity to automate more processes and tasks
- Intense competition in the SaaS market
- Potential security risks and data breaches
- Increased regulation and compliance requirements
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Review Distribution
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High - rated users
Great for automating your eCommerce orders.Finance system needs improving for handling offline customer credit accounts.
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Low - rated users
The only thing that I really like about this software is that they have good support staff.The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.
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Brightpearl Plan
