Awaken Translate provides real-time conversational translation capabilities enabling agents to communicate with your customers in their preferred language. With our bi-directional text translation, you’ll be able to easily analyse all your customer communications.  +Features -Tickets are translated into the agent’s native language so they can easily respond -The agent’s response is then translated back into the customer’s language and delivered to them -AI produces conversational translations, rather than the literal translations that most machine translation engines use which can be difficult to understand +Benefits -Support helpdesk agents to manage enquiries in non-native languages  Easily resolve customer issues regardless of the language they use to contact your agents. -Reduce unnecessary hiring costs  Remove the need to employ multilingual agents who can be difficult to find and add unnecessary strain to your salary budget. -Provide a superior customer experience With instant voice translations, your agents can respond to customer enquiries quickly and efficiently. -Perform Quality Assurance across multi-lingual tickets A full audit trail of the original and translated communications can be stored, enabling supervisors to perform quality assurance across all multilingual tickets.